I want to order from you, how do I do this?
If you would like to book a custom order with me, click the "Book a Custom Order" heading at the top of this website's homepage. It will take you directly to my booking site, and you can make your selections from there. All payments are processed via PayPal.
Do I pay for the art up front? Can I pay in installments?
All orders will be paid up front, this way I can ensure I have the tools I need to create some unique, interesting art for you! I do not currently have a payment plan option.
How long does it take to get my artwork?
Short answer? My goal is to get the art to you, in hand, by 10 weeks after you order. Sometimes, due to other orders it may take a bit longer, or, depending on your slot in line, a much shorter timespan. I will keep you updated on where you are in line everytime I start a new project. Should you ever have any questions, or if you need your Creation by a certain date, you can always reach out to me and we can discuss. Bottom line though? You don’t want rushed art, I promise. 😉
Do you only paint shoes?
No! I paint on wood, denim, canvas, pretty much anything I can get my hands on. Pillowcases have been popular lately as well. Check out my pricing guide for more details. If you have an idea for a Creation that isn't currently offered, email me at [email protected] and we can figure out details from there.
Can I send my own items to be painted?
Sometimes! In the case of shoes, I prefer to purchase them once you have paid you invoice, as I can ensure the quality of the shoes is appropriate for the paint. However, if you have an item or items that you already possess that you would like painted, please reach out to me at [email protected] and we can discuss whether or not is going to be able to withstand being painted.
How do I know when your books will be open?
My books are normally open. If for some reason I have too many bookings at once, I will close my booking page for all new orders until I catch up, and will announce the reopening date here as well as across my various social media channels:
Instagram: @abbychristinecreations
Facebook: Abby Christine Creations
Tik Tok: @abbychristinecreations
Do I have to have an exact idea of what I want before I order?
No! If you know a general theme of what you would like we can work out ideas after you reserve. Sometimes Clients just want to give me a general theme and let me work out the details, others tell me exactly what pictures they would like me to paint and where to paint them. Once it’s your turn, we will discuss the final details of your piece before I start, and make sure you are comfortable with the design ideas.
Is the artwork permanent?
Yes! I use paints that are built to last on your custom art. I also seal the paint to make it water and scratch proof with a water based sealer.
Help! My shoes got dirt on them! How do I wash them?
DO NOT PUT SHOES IN THE WASHING MACHINE! While your custom artwork is technically waterproof, it is important to only wash the dirty area with your fingers. Dab your finger in warm water and mild dish soap (Dawn dish soap is best!). Then pat the area dry with a cloth. For shoe customs, it is totally fine to use a sole cleaner on the rubber parts of the sole, just not on the painted canvas.
Do you ship outside of the US?
I currently only ship to the US. Please reach out if you have any questions about this policy.
I want a duplicate of something that you’ve already painted, can you paint it/them again?
Because I want each Creation to be unique, I do not replicate any design exactly (unless it is for a small business who wants to have matching Creations like shoes, or shoes for a charity event that requires more than one pair).
I want an exact pair of shoes that another artist painted, will you repaint them for me?
No, reach out to that artist, I will not copy another artist’s exact work.
Is shipping included in the price quote?
Yes! The prices quoted on my website are all encompassing, including any blank canvas/shoes/cutting boards/etc to be painted, the paint and supplies it takes to paint the Creation, the actual time it takes me to paint, and all shipping costs.
Do you have a waitlist?
No. My books remain open (usually). If for any reason I am not taking orders, you will see it announced on my social media pages (Instagram, Tik Tok, Facebook, etc).
Do you have a refund policy?
Because these are individual custom art projects, they are yours once they are paid. I do not process returns for incorrectly sized shoes. Please know your Vans/Converse shoe size before ordering.
Why do you sometimes close your bookings?
As I am the sole artist here at ACC, it is important that I take the proper amount of time to paint and create each Client's Creation. I usually will try to get each Creation into the hands of it's owner a MAXIMUM of 10 weeks after they order. If I get too many orders at once, I shut my bookings in order to maintain this timeline, and then open again once my wait times go down to a more manageable level.